I like breaking complex problems into measurable operational solutions.
Professional with a background in building operational systems from scratch and designing KPI frameworks that drove measurable performance gains. Experienced in identifying operational inefficiencies, building measurement systems, and translating data trends into process improvements across cross-functional teams.
Strategy on paper is easy. I care about how people and processes actually work.
Whether diagnosing factory utilization for Bain's BrAINWARS, building forecasting models for a 50-SKU distributor, or monitoring AML records, my method is constant: trace the data, isolate bottlenecks, and design systems that hold under real operating pressure.
First-principles business diagnosis
Case competitions with Maruti Suzuki and Bain Capability Network, an 11-year DuPont decomposition of Godrej Consumer Products, and 214 competitors mapped in 3 weeks via CPM to validate strategic market gaps.
Operational systems & KPI architecture
Iterating a balanced KPI formula that cut absenteeism 40% while lifting output 60%, conducting floor time-and-motion studies that slashed customer turnaround by 38%, and managing 100% SLA compliance at Genpact.
Rapid scoping & B2B customer development
Co-founded Daikoku at SNU's Atal Incubation Centre—led outbound B2B motions contacting 21 startups with a 62% meeting conversion rate and built a live 8-week Product Management course driving ₹3 Lakh in initial revenue.
Analytical Frameworks Applied
Structured mathematical frameworks, queuing models, and decomposition methodologies engineered across operations, financial analysis, and strategic diagnostics.
Queuing & Capacity Dynamics
Operational service time balancing and throughput modeling to optimize plant utilization, lifting capacity from 64% to 90% and compressing unit costs.
Multi-Variable KPI Scoring
Gamified balanced scorecard formula aligning hiring speed with vetting selectivity, eliminating hoarding and idle busywork.
DuPont 3-Step ROE Decomposition
Dissecting shareholder returns into operating profitability, capital turnover efficiency, and balance-sheet leverage over 11 years.
Graph Routing & Dispatch Optimization
Weighted directed network modeling using Dijkstra's shortest-path algorithm and bipartite matching to safeguard emergency golden-hour response.
Featured Case Studies
Professional Experience
Associate — AML Operations
Genpact · Noida, India
- Leveraged Excel macro-driven dashboards to monitor TAT, quality scores, and case throughput across 500+ daily records, maintaining 100% SLA compliance with zero escalations.
- Analysed recurring data quality patterns across 500+ daily records to identify emerging operational risks, translating findings into process improvement recommendations that reduced downstream rework and strengthened reporting accuracy.
Assistant Store Manager
Gyasi Ram and Sons · Delhi, India
- Reduced average customer interaction time from 20 to 12–13 minutes while increasing basket size from 2–3 to 4–5 products per visit by introducing structured product education methods across a 50-SKU nets and netting catalogue.
- Conducted a time-and-motion study to identify production bottlenecks for the first time, analysed throughput data across variants and seasonal cycles to build a forecasting model that eliminated fulfilment delays during demand spikes.
- Managed end-to-end store and warehouse operations across a 15-person team, coordinating stock verification, supplier replenishment across 6 vendors, and packing compliance.
Core Team Member — Strategy & Analytics
Growth Central VC · Delhi, India
- Conceptualised and launched a specialised skill training product line, generating ₹3,00,000 in Q1 revenue. Designed and personally delivered a 9-week Product Management & Operations course with a live management simulation across 4 cohorts of 20 people.
- Identified operational inefficiencies across 5 functional teams through 3 iterative rounds of KPI redesign over 23 months, moving from quantity-focused to a balanced gamified model that drove a 60% productivity increase and 40% absenteeism reduction by tracking and acting on weekly performance trends.
Product Management Intern
Growth Central VC · Delhi, India
- Applied Critical Path Method (CPM) to coordinate a 7-person research team, benchmarked 250+ competitors across parallel workstreams and delivered in 3 weeks against a 6-week deadline.
B.Tech in Electronics & Communication
Shiv Nadar University · Greater Noida, India
- Minor in Management Studies: Operations Research, Strategy & Management Consulting, Service Science & Digital Service Management, Organisational Change, Introduction to Financial Accounting.
- Maruti Suzuki XCELerate 2023 Strategy Semi-Finalist (Top 1.5% nationally out of 51,866 candidates).
- Co-founded Daikoku (EdTech marketplace incubated at SNU Atal Incubation Centre); owned product scope, cross-functional timelines, and GTM strategy across a 4-person founding team.
Core Competencies
Let's talk about driving operational & product growth.
3+ years of battle-tested experience across operations, strategy, venture incubation, and compliance. Open to Project, Product, and Operations Management roles in Delhi NCR or remote opportunities.